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Terms And Conditions:

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  - Click here for Dealer Terms

... Registration Policy :






1. INTRODUCTION

1.1. Vox Telecom is South Africa’s leading alternative Telecommunications Company and has over 10 years experience in the telecommunications (telco) sector. Vox Telecom sells voice and data products and services.
1.2. The following rules of conduct and customer’s policies have been established for The Customer’s protection. We encourage you to read and understand them so that you are fully aware, not only of your own obligations, but also for your rights as The Customer. We believe that Vox’s products and marketing plan are the best in the industry. Vox is committed to maintaining intergrity of the business, it’s sales and marketing plan, and it’s distribution network of independent dealers. Vox reserves the right in its absolute discretion to waive wholly or partially or to pardon or forgive wholly or partially any breach of any of the rules contained within this agreement.
1.3. This agreement pertains to all future products and/or services purchased from Vox, unless stated otherwise by Vox.

2. INTERPRETATION

2.1. The terms and conditions refer to the products and/or services as indicated on any official company forms, price lists, quotations, orders or invoices.
2.2. Vox Direct (Pty) Ltd shall be referred to as Vox or The Supplier.
2.3. Products and/or services may refer to goods, equipment, products and/or services supplier or rendered by Vox.
2.4. The Customer shall mean the person whose name appears on the dealer application, or in any other circumstances, any person or persons at whose request or on whose behalf The Supplier undertakes to supply any products, do any business, or provide any advice or service.
2.5. The Dealer or The Sponsor refers to the primary reseller of VoxTelecom products and/or services, and can be a company or individual.
2.6. The Signatory shall mean the individual who signs this agreement and the annexed customer application on behalf of The Customer

3. QUOTED AND LISTED PRICES

3.1. The price of the products and/or services sold or services rendered shall be the usual price as set out in the Vox price list, available on the the Vox website (http://www.vox.co.za/) at the time of the sale of the products and/or services.
3.2. Vox has the right to change the prices of the products and/or services from time to time without prior notice to The Customer.
3.3. The validity of any price quoted is subject to availability.
3.4. Any quote provided to The Customer by a registered Vox Dealer may be changed at any time in the event of any increase in the cost price of the products and/or services, including currency fluctuations. Price increases will only be effected if the products and/or services have not yet been dispatched to The Customer.
3.5. Unless otherwise expressly stated, prices are exclusive of value added tax (VAT), which shall be for the account of The Customer. The Customer shall pay or reimburse to The Supplier the amount of any value added tax simultaneously with the purchase price.

4. PAYMENT TERMS

4.1. The Customer shall pay the amount on the tax invoice. Payment is due immediately save for credit-approved customers, in which event payment is due within the terms as specified in the client’s credit agreement.
4.2. Debit orders shall be instituted against The Customer for any products and/or services provided by The Supplier. All mandate requirements are satisfied when signing this agreement.
4.3. Payment is due monthly in advance, with all payments debited on the 1st (first) day of each month.
4.4. Where The Customer uses a postal service or courier service to effect payment, such services shall be deemed to be the agent of The Customer. Likewise, where The Customer uses Internet banking, the bank shall be deemed to be the agent of The Customer.
4.5. The Customer has no right to withhold payment or make set offs or deductions from any payment due by it for any reason whatsoever. No extension of payment of any nature will be granted unless reduced to writing and signed by The Customer and a duly authorised representative of Vox.
4.6. Vox shall have the right to suspend deliveries and to exercise its rights in terms of clause 4.4 if any amount due by The Customer is unpaid.
4.7. If any amount owed is not settled in full (a) on due date (b) on demand, Vox is entitled to, without prejudice to any of its rights:
4.7.1. immediately institute action against The Customer and/or
4.7.2. cancel the sale and take possession of any products and/or services delivered to The Customer, including products and/or services sold, rented or disposed of by The Customer which have not been paid for in full, and claim damages.
4.8. Should any amount not be paid by The Customer on due date, the full outstanding amount in respect of all purchases by The Customer shall become due and payable, and The Customer shall be liable to pay interest in respect of amounts unpaid at the compound rate of a 5% (five per cent) above the prime overdraft rate of Standard Bank Limited on all overdue amounts from due date until date of payment, calculated and payable monthly in advance.
4.9. In the event that Vox requires payment for the services provided to The Customer to be made by the debit order, The Customer will commit a breach of this agreement if The Customer:
4.9.1. Cancels such debit order without the written consent of Vox.
4.9.2. Changes his banking details upon which the debit order relies, without giving Vox prior notification of such change and providing Vox with The Customer’s new banking details.
4.9.3. The Customer hereby authorises Vox to debit any other bank account held by The Customer for the costs owed by The Customer to Vox in terms of it’s agreement.

5. CREDIT FACILITIES

5.1. Vox’s decision to grant credit facilities to The Customer and the nature and extent thereof is at the sole discretion of Vox.
5.2. Vox reserves the right to withdraw, increase or decrease any credit facilities at any time without prior notice.

6. PLACING ORDERS

6.1. The Customer hereby confirms that the products and/or services on the tax invoice issued duly represent the products and/or services ordered by The Customer at the prices agreed to by The Customer and where performance/delivery has already taken place that the products and/or services were inspected and that The Customer is satisfied that these conform in all respects to the quality and quantity ordered and are free from any defects.
6.2. Vox will accept all written and verbal orders. All such orders and any variations to orders will be binding, subject to these standard terms and conditions and may not be varied or cancelled without prior written consent from Vox. Vox will not be responsible for any errors or misunderstandings occasioned by The Customer’s failure to make the order in writing. Vox may require The Customer to confirm verbal orders in writing before acceptance of such orders by Vox.
6.3. Orders shall constitute irrevocable offers to purchase the products and/or services in question at the usual prices of Vox as at the date when The Customer places the order of the products and/or services and shall be capable of acceptance by Vox by the delivery of the products and/or services, written acceptance or confirmation of the order.

7. DELIVERY

7.1. Subject to availability and receipt of payment, requests will be processed within 2 (two) working/business days.
7.2. Unless otherwise agreed, products and/or services shall be delivered to The Customer at the physical address provided by The Customer on the application form.
7.3. Only when the delivery waybill is signed by The Customer and/or its authorised representative and/or its nominated agent and held by Vox, shall prima facie proof be accepted by The Suppluer that delivery was made to The Customer.
7.4. Vox shall be entitled to split the delivery of the products and/or services ordered in the quantities and on the dates it decides with the prior consent of The Customer, which consent shall not be unreasonably withheld.
7.5. Vox engages a third party on its behalf to transport any products and services purchased by The Customer.
7.6. Vox does not guarantee that the products and/or services will be dispatched or delivered on any particular date and time, and The Customer shall have no claim against Vox in respect of any loss occasioned by any reasonable delay in dispatch or delivery of any products and/or services, nor may The Customer cancel any order by reason of such reasonable delay.
7.7. Short deliveries or products and/or services damaged in transport must be reported to Vox head office within 24 (twenty four) hours of receipt.
7.8. All products and/or services taken on an evaluation, approval or demonstration basis or all products and/or services taken on consignment by The Customer are deemed sold to The Customer within 5 (five) working days of issue if not returned to Vox in a perfect condition in the original packaging and with all accessories and manuals intact.
7.9. Delivery costs shall be the responsibility of Vox where explicity specified by Vox, otherwise Vox  reserves the right to charge delivery charges, as and when necessary.

8. OWNERSHIP, RISK AND INSURANCE

8.1. All ownership, risk and insurance in and to all products and/or services sold by Vox to The Customer shall remain that of Vox.

9. RENTAL OF PRODUCTS AND/OR SERVICES

9.1. The rental payable by The Customer to The Supplier for the use and enjoyment of the products and/or services shall be - in respect of the broken period, an amount calculated in accordance with the following formula:
9.1.1. A= B x C/D…where
9.1.1.1. A = pro-rata rental payable.
9.1.1.2. B = monthly/quarterly/half-yearly/annual rental.
9.1.1.3. C = the number of days in the broken period.
9.1.1.4. D = 30 (thirty) where the rentals are payable monthly; and 90 (ninety) where the rentals are payable quarterly and 180 (one hundred and eighty) where rentals are payable half-yearly and 360 (three hundred and sixty) where rentals are payable annually;
9.1.2. which amounts shall be paid on presentation of the invoice in relation thereto; and
9.1.3. after the broken period, The Customer shall pay to The Supplier monthly/quarterly/half-yearly/annual rental as specified in this agreement, or the annexure(s) to this agreement, on or before, but no later than the dates so specified in this agreement, or in the annexure(s) to this agreement (as the case may be).
9.2. Rentals stated in this agreement have been calculated after taking into consideration: current supplier list prices; all bona fide importation costs including but not limited to freight, clearing, rigging, handling, packaging, insurance, transport and sales/customs/ad valorem duty, rates of exchange; the then current prevailing short to medium term money market rates; costs of conforming to statutory obligations and or regulations and all other similar costs (hereinafter referred to as "the rental costing factors").
9.3. In the event that any of the rental costing factors should change, then, without derogating from anything aforementioned, The Supplier may adjust the rentals so that The Supplier maintains the internal rate of return it enjoyed immediately prior to the said change. Any adjustment to the rentals shall take effect upon the first day of the month/quarter/halfyear/ year following the date of the change.
9.4. If at any stage after the date of signature hereof by The Customer and during the subsistence of this agreement the prime rate changes, then without derogating from anything aforementioned, The Supplier may adjust the rentals so that The Supplier maintains the internal rate of return it enjoyed immediately prior to the said change. Any adjustment to the rentals may be made with effect from the date of the change, but in any event shall, if adjusted, be made not later than the first day of the month/quarter/halfyear/year following the date of the change. Any variations in the rental in terms of this agreement due to a variation in the prime rate shall be effective not withstanding any failure on the part of The Supplier to notify The Customer of such variation in the interest rate or any failure of The Supplier to recover any varied rentals from The Customer. The Customer shall be obliged to pay the adjusted rentals from the date of such change.
9.5. The Customer shall not be entitled to withhold any payment from The Supplier for any reason whatsoever, nor shall The Customer set off against any rental and any other amount payable, any present or future claim which The Customer may have against The Supplier from any cause arising.
9.6. All monies paid by The Customer in terms hereof shall be applied in the first place to the payment of any additional amounts payable by The Customer to The Supplier and the balance shall be applied to the payment of the rental set out in this agreement. The Supplier may, not withstanding the above, in its own discretion and without notice to The Customer, apply any moneys received by it from The Customer, in payment of any other amount due by The Customer to The Supplier, whether in respect of products and/or services sold, services rendered, moneys advance or any other debt whatsoever. The Customer shall forthwith settle any short fall in the amounts due in terms of this agreement, which may arise in this manner.
9.7. It is expressly agreed that the rentals do not include any payment in respect of maintenance or repairs of the products and/or services.

10. INTEREST ON ARREARS

10.1. The Customer shall pay to The Supplier interest at prime rate +5% (five percent) on all amounts overdue in terms of this agreement, calculated on a daily basis from the due date of payment until the actual day of payment.
10.2. The Customer will, in the absence of any manifest error be bound by The Supplier’s calculations in the determination of any interest.

11. NON-WAIVER OF RIGHTS

11.1. Any latitude or extension of time which may be allowed by the The Supplier to The Customer in respect of any payment or other performance provided for in this agreement or any other indulgence which may be extended by The Supplier to The Customer, shall not prejudice any of the rights of The Supplier under this agreement or operate as a waiver or notation of such rights.

12. TERMINATION OF THIS AGREEMENT

12.1. The Customer may terminate this agreement, which would in effect cancel their account, with Vox, pending written notice by The Customer and agreement by Vox.
12.2. Vox reserves the right to reject The Customer’s written application.
12.3. If the written application to cancel The Customer’s account is accepted by Vox, the account shall be cancelled 30 (thirty) days from acceptance by Vox.
12.4. Clause 12 excludes any agreements or contracts signed between The Customer and any third party.
12.4.1. Third parties may include, but not limited to, iBurst and Vodacom.

13. CESSION AND ASSIGNMENT

13.1. The Supplier shall without notice to The Customer be entitled to cede, sell, pledge and/or assign all or any of The Supplier’s rights under this agreement, and/or its right of ownership in the products and/or services and if such cession, sale, pledge or hypothecation takes place.
13.2. The Customer shall thereupon:
13.2.1. Hold the products and/or services, products or services on behalf of, and in accordance with, the instructions and directions of any such cessionary lies in place of The Supplier;
13.2.2. If so required by any cessionary make all payments directly to such cessionary.
13.2.3. Unless the context otherwise indicates, any reference to The Supplier shall be deemed to include reference to its successor-in-title.

14. RETURNED PRODUCTS AND/OR SERVICES

14.1. Whilst Vox is under no obligation to accept the return of products and/or services, The Customer may apply  in writing to Vox for permission to return products and/or services and if permission is given such products and/or shall be collected by the The Supplier at an address and time pre-specified by The Customer and agreed upon by The Supplier, at The Supplier’s cost.
14.2. The Customer may apply in writing to return any defective products and/or services to The Supplier at The Supplier’s cost. Vox undertakes to replace such products and/or services with items of the same or similar specification, or repair to working order. No refunds will be considered in respect of return of defective products and/or services.
14.3. Vox reserves the right to offset the value of any products and/or services accepted for return against any amounts due by The Customer.
14.4. Products and/or services will only be deemed “returned” by The Supplier when faxed proof of a signed waybill is received by The Supplier.
14.5. On termination of this agreement, The Supplier shall collect the products and/or services from The Customer in the same condition as existed at the effective date, fair wear and tear excepted.
14.6. Should The Supplier not be able to collect the products and/or services within 5 (five) days of account termination, for any reasons, or if the product and/or service is not accepted by The Supplier as being in good condition, the full cost of the product and/or service and courier costs will be charged to The Customer.

15. LOSS OR DESTRUCTION OF PRODUCTS AND/OR SERVICES

15.1. In the event of the products and/or services being lost, stolen or, in the opinion of The Supplier damaged beyond economical repair, this agreement shall terminate and The Customer shall pay all rentals plus VAT outstanding and, if decided by The Supplier, all product, services and courier costs in respect of the period prior to such termination, provided that this agreement shall not terminate if the parties reach agreement on the substitution of the products and/or services.
15.2. Should The Supplier hold any insurance policy in respect of the products and/or services, The Customer shall comply with all or any lawful requirements of the insurance concerned in regard to any claims made following upon loss, theft or destruction of the products and/or services.
15.3. In the event of loss or destruction of the products and/or services, The Customer shall notify the Owner within 1 (one) business day of such less or destruction.

16. WARRANTIES AND INDEMNITY

16.1. Products and/or services may be guaranteed under the manufacturer’s product specific warranties only, and all other guarantees and warranties including common law guarantees and warranties in relation to products and/or services are hereby specifically excluded by Vox.
16.2. All guarantees are immediately null and void should any products and/or services be tampered with or should the “seals” on the products and/or services be broken by anyone other than Vox or its appointed nominee, or should the products and/or services be operated outside the manufacturer’s specifications.
16.3. To be valid, guarantee claims must be supported by the original tax invoice and the products and/or services must be in their original packaging and must be accompanied by all accessories and manuals must be intact. All items must be returned in “as new” condition.
16.4. No warranties whether express or implied shall apply, other than those provided in this contract. Vox specifically disclaims the implied warranty of merchantability and fitness for a particular purpose. No representation or warranty, including but not limited to statements of capacity, suitability for use or performance made by employees of Vox shall be considered to be a warranty by Vox. Any such statements made shall not give rise to any liability or whatsoever nature on the part of Vox, its employees, subcontractors or subsidiaries. Vox will not be liable to The Customer for any loss, damage or expense of any nature, whether direct, special, indirect or consequential, including but not limited to loss or profits arising out of Vox’s performance or customers’ use of the products and/or services rendered.
16.5. The Customer indemnifies and holds Vox (including its employees, subcontractors or subsidiaries) harmless against all claims of whatsoever nature that may be brought or threatened against Vox by any third party arising from or in connection with any defect, latent or otherwise in any products and/or services supplied by Vox.

17. REPAIRS

17.1. Vox’s liability in terms of a manufacturer’s warranty is restricted to, in Vox or the manufacturer’s discretion, the cost of repair or replacement of faulty products and/or services or the granting of credit.
17.2. In the case of repairs undertaken by Vox repair quotes given are merely estimates and are not binding on Vox.
17.3. The Customer hereby agrees that any item returned for a repair may be sold by Vox to defray the cost of such repair if the item remains uncollected for a period of 30 (thirty) days after The Customer has been informed that such repairs have been completed.

18. GENERAL

18.1. Vox reserves the right in its sole discretion to vary or amend these terms and conditions from time to time and any such amended or varied terms and conditions shall be binding on The Customer from the time that the amended or varied terms are published by Vox.
18.2. This contract represents the entire agreement between Vox and The Customer and shall govern all future contractual relationships between Vox and The Customer.
18.3. This agreement shall commence on the date when Vox signs this agreement and shall endure monthly or until terminated by either party, for any reason, subject to these terms and conditions.
18.4. No amendment and/or alteration and/or variation and/or deletion and/or addition and/or cancellation of these terms and conditions, whether consensual or unilateral or bilateral shall be of any force and effect unless reduced to writing and signed by a director of Vox. No agreement, whether consensual or unilateral or bilateral, purporting or obligate Vox to sign a written agreement to amend, alter, vary, delete, add or cancel these terms and conditions shall be of any force and effect unless reduced to writing and signed by a director of Vox.
18.5. No relaxation or indulgence with Vox may grant The Customer shall prejudice or be deemed to be a waiver of any Vox rights in terms of these terms and conditions.
18.6. The Customer shall not cede its rights nor assign its obligations under these terms and conditions.
18.7. Vox shall at any time in its sole discretion be entitled to cede all or any of its rights in terms of this terms and conditions to any third party without prior notice to The Customer.
18.8. The Customer undertakes to notify Vox within 7 (seven) days of any change of address or change in member, director, shareholder, address or the information as set out in this Agreement.
18.9. The headings in this document are included for convenience and are not to be taken into account for the purpose of interpreting this contract.
18.10. Each of the terms herein shall be a separate and divisible terms and if any such term becomes unenforceable for any reason whatsoever, then that term shall be severable and shall not affect the validity of the other terms.
18.11. The Customer undertakes to inform Vox in writing at least 14 (fourteen) days prior to the intended selling or alienating of the whole of or any part of The Customer business and failure to do so will constitute a material breach of this contract entitling Vox to cancel the contract without further notice to The Customer.

19. FORCE MAJEURE

19.1. If Vox is prevented from or restricted directly or indirectly from carrying out all or any of its obligations under this Agreement due to any reason and/or cause beyond the control of Vox or by reason of force majeure, Vox shall be relieved of its obligations in terms of this Agreement during such period.

20. BREACH

20.1. In the event of a breach by The Customer, should The Customer fail to remedy such breach within 48 (forty eight) hours after receipt of notice to that effect from Vox, or should The Customer repeatedly breach this agreement in such manner that The Customer’s conduct is inconsistent with the intention or ability of The Customer to carry out the terms of the agreement, or if The Customer is sequestrated or placed under liquidation or enters into judicial management or any act if insolvency or enters into a compromise with its creditors or fails to satisfy a judgement granted against it within 7 (seven) days of the date of judgement or changes the structure of its ownership, Vox shall be entitled without prejudice to its rights in law or in terms of this agreement to take possession of the products and/or services and is hereby irrevocably authorised to enter upon The Customer’s premises to take delivery of such products and/or services without Court order.

21. LAW AND JURISDICTION

21.1. These terms and conditions shall be governed and construed under and in accordance with the laws of the Republic of South Africa
21.2. The Vox products and/or services are only available to citizens residing within South Africa.
21.3. Vox shall, at its option and notwithstanding that the amount of its claim or the nature of the relief sought exceeds the jurisdiction of the Magistrate’s Court be entitled to institute action out of such court.
21.4. A certificate issued and signed by any director, member or manager of Vox, whose authority need not be proved, in respect of any indebtedness of The Customer to Vox or in respect of any other fact, including but without limiting the generality of the aforegoing, the fact that such products and/or services were sold and delivered, shall be prima facie proof of The Customer.s indebtedness to Vox and prima facie proof of delivery of the products and/or services in terms of this contract.
21.5. Any print out of computer evidence tendered by Vox shall be admissible evidence and The Customer shall not be entitled to object to the admissibility of such evidence purely on the grounds that such evidence is computer evidence.
21.6. The Customer’s address in the Dealer application form shall be recognised as The Customer.s domicilium for all purposes in terms of this contract whether in respect of the serving of any court process, notices that payment of any amount or communications of whatever nature.
21.7. In the event of The Customer breaching any of its obligations and/or failing to timeously make payment of any amount to Vox, The Customer agrees to pay, and shall be liable to pay, all legal costs incurred by Vox in enforcing its rights in terms of these terms and conditions on the attorney/own client scale including collection charges, tracing agent’s fees and air fares.
21.8. Any document will be deemed duly received by The Customer within:
21.8.1. 3 (three) working days of pre-paid registered mail to any of The Customer’s business or postal addresses or the domicilium address of The Customer, or to the personal address of any director, member or owner of The Customer; or;
21.8.2. 24 (twenty four) hours of being faxed to any of The Customer’s fax numbers or any director, member of owner’s fax numbers; or
21.8.3. on being delivered by hand to The Customer or any director, member of The Customer; or
21.8.4. 48 (forty eight) hours if sent by overnight courier.
21.9. The Customer agrees that neither Vox nor any of its employees will be liable for any negligent or innocent misrepresentations made to The Customer, nor shall The Customer be entitled to resile from these terms and conditions on those grounds.

22. ARBITRATION

22.1. Vox may refer any dispute arising from or in connection with this contract to arbitration which arbitration award shall be final and binding on The Customer and Vox.
22.2. The arbitrator will be a person agreed upon by the parties or failing agreement, appointed by the Arbitration Foundation of Southern Africa, who shall then finally resolve the dispute or issue in accordance with the Rules of the Arbitration Foundation of SA.
22.3. The arbitration must be held at the place and in accordance with whatever procedures, the arbitrator considers appropriate.

23. NEGOTIABLE INSTRUMENTS

23.1. Acceptance of a negotiable instrument from The Customer shall not be deemed to be a waiver of Vox’s rights under this contract. In relation to cheques furnished by The Customer to Vox, The Customer waives its right to insist on notice of dishonour or protest being given to it on the event that the cheque is dishonoured.

24. VOX WEBSITE

24.1. The website (http://www.vox.co.za) is run by Vox.
24.2. Payment may be made via Visa, MasterCard, Diners or  American Express credit cards or by bank transfer into the Vox bank account, the details of which will be provided on request.
24.3. Credit card transactions will be acquired for Vox via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to
www.paygate.co.za to view their security certificate and security policy. 
24.4. Customer details will be stored by Vox separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to
www.paygate.co.za.
24.5. The merchant outlet country, at the time of presenting payment options to the cardholder, is South Africa.  Transaction Currency is South African Rand (ZAR).
24.6. Vox takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
24.7. The Vox website is governed by the laws of South Africa.

25. DISCLOSURE OF PERSONAL INFORMATION

25.1. Vox shall take all reasonable steps to protect the personal information of users.
25.2. For the purpose of this clause, “personal information” shall be detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
25.3. The PAIA may be downloaded from:
http://www.polity.org.za/html/govdocs/legislation/2000.act2.pdf.
25.4. The Customer understands that the personal information given in the Dealer Application form may be used by Vox for the purposes of assessing credit worthiness.
25.5. Vox has The Customer’s consent at all times to contact and request information from any persons, credit bureau or businesses including those mentioned in the Dealer Application form and to obtain any information relevant to The Customer’s credit assessment, including but not limited to information regarding the amounts purchased from suppliers per month, length of time customer has dealt with each supplier, type of products and/or services purchased and manner and time of payment.
25.6. The Customer agrees and understands that information given in confidence to Vox by a third party on The Customer will not be disclosed to The Customer.
25.7. The Customer hereby consents to and authorises Vox at all times to furnish credit information concerning The Customer’s dealing with Vox to a credit bureau and to any third party seeking a trade reference regarding The Customer in his dealings with Vox.

26. VOX CONTACT DETAILS

26.1. Vox chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:
26.1.1. Block B, Rutherford Estate, 1 Scott Street, Waverley, South Africa
26.2. The Vox contact details are as follows:
26.2.1. Email: 
help@voxtelecom.co.za
26.2.2. Phone: 087 805 9111













1. INTRODUCTION

1.1. Vox Telecom is South Africa’s leading alternative Telecommunications Company and has over 10 years experience in the telecommunications (telco) sector. Vox Telecom sells voice and data products and services.
1.2. The following rules of conduct and dealer’s policies have been established for The Dealer’s protection. They represent the code of ethics by which The Dealer must operate. We encourage you to read and understand them so that you are fully aware, not only of your own obligations, but also for your rights as The Dealer. We believe that Vox’s products and marketing plan are the best in the industry. Vox is committed to maintaining intergrity of the business, it’s sales and marketing plan, and it’s distribution network of independent dealers. Vox reserves the right in its absolute discretion to waive wholly or partially or to pardon or forgive wholly or partially any breach of any of the rules contained within this agreement.

2. INTERPRETATION

2.1. Clause headings are for convenience and are not to be used in its interpretation, unless the context indicates the contrary:
2.1.1. Any gender includes the other genders.
2.1.2. A natural person includes an artificial person and vice versa.
2.1.3. The singular indicates the plural and vice versa.intention.
2.2. An expression which denotes the following expressions bear the meanings assigned to them below and cognate expressions bear corresponding meanings:
2.2.1. The parties means all of the parties to this agreement, namely The Dealer and Vox.
2.2.2. Signature date means the date of signing of this memorandum by the party last signing.
2.2.3.  Vox Direct (Pty) Ltd shall be referred to as Vox or The Company.
2.2.4. The Dealer refers to the primary reseller of Vox products and/or services, and can be a company or individual.
2.2.5. A  dealership or The Dealership is the organisation/entity owned by The Dealer.
2.2.6. The Customer refers to the end user of the products and/or services.
2.2.7. Subscriber refers to customers to which The Company provides products and/or services as a subscriber.
2.2.8. Products and/or Services means any telecommunications or information technology products and services such as but not limited to that pertaining to voice, wireless or fixed line connectivity, telephony equipment and accessories, or support and maintenance provided by The Company.
2.2.9. Collateral refers to articles of printed material such as leaflets, brochures, fliers, fact sheets, cards, or booklets
2.2.10. A trademark or logo is a proprietary name or symbol that Vox has the exclusive legal right to use. A trademark also includes the name used for Vox products and/or services/
2.2.11. A trade name is a business name that Vox has the exclusive right to use. Company names such as Vox and Vox are Vox’s legal trade names.
2.2.12. GP refers to Gross Profit.
2.2.13. CV refers to Commisionable Value, which is the total GP.
2.2.14.  Rebates are considered to be commission.
2.2.15. MLM refers to Multi-Level Marketing.
2.2.16. Prospect Referral Form means the document issued by Vox to Dealers for the purpose of recording and communicating prospective subscriber information to Vox.
2.2.17. Words and expressions defined in any clause will, for the purposes of that clause, bear the meaning assigned to such words and expressions in such clause.
2.2.18. Any other terms and/or interpretations are defined in Dealer Kit.

3. DEALER APPLICATION PROCEDURE

3.1. In order to become a Vox dealer an applicant must be sponsored by an active, authorised Vox dealer. The applicant must fully complete and submit the application for dealership to Vox. This application for dealership is available in on the Vox website (http://www.vox.co.za/), as well as from Vox.
3.2. It is the responsibility of the sponsor to make the official Vox dealer application avaliable and to ensure that the application is completed fully and accurately, and is immediately submitted to Vox.
3.3. No application for dealership will be accepted as valid until the applicant owns a dealer’s kit.

4. APPOINTMENT OF THE DEALER

4.1. Vox appoints The Dealer as a non-exclusive, independent representative to solicit and refer prospects for products and/or services, subject to the terms and conditions set out herein.
4.2. The only cost required of an applicant to become a dealer is the purchase of an official Vox dealer business pack.
4.3. It is specifically recorded that The Dealer is not an employee of Vox and acts as Vox’s independent reseller only on the terms as set out in this agreement.  The Dealer shall not represent to any third party (including a customer) that it represents Vox in any capacity other than as set forth in this agreement.
4.4. The Dealer with shall not cede, transfer, assign or grant to any third party any right, privilege, duty or obligation of The Dealer, in terms of this agreement without written consent from Vox.
4.5. Vox has the sole and absolute discretion and right to accept or reject any order, and/or to enter into and/or approve, any application for credit and/or contract for the provision of products and/or services, that are submitted by The Dealer with to accept or approved any subscriber orders or contracts for products and/or services, on Vox’s behalf, or otherwise to bind Vox to any obligations.
4.6. The provision and offering of products and/or services by Vox to subscribers shall at all times be subject to the availably of such products and/or services and Vox reserves the sole right at any time, without any liability, to discontinue or to restrict the sale or provision of the Products and/or Services to subscribers in the event that the facilities for the provision of products and/or services become unavailable to Vox, for whatever reason.  In such circumstances, The Dealer shall not hold Vox liable for any commission payable on any products and/or services that a subscriber has ordered or requested but which Vox is unable to supply nor shall The Dealer have any claim against Vox for any losses incurred by The Dealer as a result of such non-availability.
4.7. Vox shall provide services to the subscriber in terms of requirements analysis, recommendations, proposals, implementation, support and billing entirely at It’s own discretion with no recourse from The Dealer in terms of service levels which may or may not lead to the retention or loss of the subscriber as a customer of Vox.
4.8. The Dealer will only be verified once both a signed application form and this agreement are received by Vox.
4.9. The Dealer will be limited to one dealership under one sponsor. In the event that The Dealer applies for more than one dealership, the first accepted by Vox is considered the valid dealership.
4.10. Vox will provide all training required to become a fully functioning dealer.

5. OFFERING THE BUSINESS OPPORTUNITY

5.1. When offering the business opportunity or presenting the Vox sales and marketing plan, The Dealer must:
5.1.1. Clearly indicate that the principle activity of a dealer is to sell Vox products and/or services to retail customers and may not represent or imply that this is secondary to sponsoring or building the business.
5.1.2. Not imply or represent that a dealer can benefit solely by the sponsoring of other dealers.
5.1.3. Not imply that a dealer is under any obligation to sponsor others to become dealers.
5.1.4. Not imply that success may be achieved with little or no effort.
5.1.5. Not make any statements that are inaccurate or untruthful.
5.1.6. Clearly indicate that sales premiums, production bonuses or other earnings of a Vox dealer may only be achieved through continuing sales of Vox products and/or services to retail customsers by The Dealer and its sponsored dealers, and only after certain qualifications have been met.

6. SPONSORSHIP RESPONSIBILITES AND CONDITIONS

6.1. A new Vox Dealer must be sponsored by a current Vox Dealer.
6.2. The sponsoring Vox Dealer must abide by the following conditions:
6.2.1. The dealer/sponsor relationship is the foundation of the Vox sales and marketing plan and, as such, the principles and rules of the company protect the rights of the sponsor. Changes of sponsorship are considered to be detrimental to the integrity of the business and are not permitted.
6.2.2. The sponsor will be responsible for training sponsored dealers. Training of dealers must include product knowledge, the marketing plan and rules of conduct, company rules and guidelines for dealers. Support and all material (including The Dealer Kit) will be sourced from Vox.
6.2.3. The Company is responsible for providing sponsored dealers with an official Vox Dealer Kit, at the cost of the sponsored dealer..
6.2.4. No sponsor may request payment from a personally sponsored dealer for training or training facilities unless the sponsor wants to participate in such training and states in advance the cost for such training. If the dealer refuses to participate in such “paid” training, the sponsor is obligated to provide the basic training necessary to learn the business.
6.2.5. A sponsor is responsible for ensuring that sponsored dealers are able to acquire Vox products and/or services within a reasonable period of time.
6.2.6. A sponsor must maintain and uphold the independent relationship between it and its dealers.
6.2.7. A sponsor shall keep its dealers informed of company-sponsored events and, when appropriate, encourage sponsored dealers to attend Vox-sponsored meeetings and training, and to participate and support company-sponsored events.
6.2.8. In order to protect the sponsor, no dealer may interfere with the relationsip between another dealer and its sponsor in any way. A dealer may not offer, entice, encourage, solicit, or otherwise influence or attempt to persuade another dealer to change sponsor or line of sponsorship, either directly or indirectly.
6.2.9. Vox has the sole and absolute discretion to rescind the acceptance of an application for dealership from a former dealer, at any time in the future, if evidence is provided that shows the former dealer was not completely inactive the full 1 year waiting period after resignation or nonpayment of the annual processing fee, failed to advise Vox of a prior dealership, or did not otherwise meet the terms and conditions of the resignation or nonpayment of the annual processing fee, as set forth in these terms and conditions. If Vox determines it is necessary to rescind the an acceptance of a former dealer due to violation of the rules for protecting the lines of sponsorshipm then Vox has the sole and absolute discretion to assess whatever penalites are deemed necessary and appropriate. These include, but are not limited to, the transfer of all sponsored dealers in the new dealership to the origianl sponsor’s organisation, financial penalties, suspension, and possible termination of the dealer in violation of these rules.
6.2.10. The sponsor is required to ensure proper preparation of dealer’s documents and send them to Vox immediately.

7. EQUALITY OF OPPORTUNITY

7.1. The Vox network is open to people from all walks of life, regardless of sex, race, nationality, religious beliefs or political affiliations. Applicants must be over the age of 18 years and otherwise legally capable of entering into a contractual agreement.

8. GENERAL

8.1. The Dealer must comply with all local and national laws and reguslation and shall not engage in any business practice or actiity that could discredit or damage the image or reputation of Vox.
8.2. All Vox dealers are independent busines persons and The Dealer shall not represent or imply that it has any employment relationship with Vox or with any of its affiliated companies. The Dealer may not use the words “employee”, “agent” or “company representative” verbally or any other stationery, business cards or other printed material.
8.3. The Dealer may not knowingly submit false or misleading information to Vox. Violation of this rule may lead to rejection of The Dealer’s application or termination of the dealership.
8.4. Without prejudice to the other right of Vox under these rules of conduct and other rules and regulations of the company, The Dealer shall indemnify Vox from and against all actions, claims, demands, prosecutions, fines, penalties and the costs thereof (including Vox’s legal costs), which might be made or brought against Vox in respect of, or arising directly or indirectly out of, any breach of any laws or regulations applying to the operation of its dealership. Vox shall have no liability to The Dealer in respect of any cost, loss, damage or expense suffered by The Dealer directly or indirectly as a result of any act, omission, representation or statement of The Dealer.
8.5. The Dealer must comply with all Vox rules of conduct and any amendments or additions together with any procedures, recommendations, guidleines or instructions from time to time.
8.6. In the event of a violation of the Vox rules of conduct, procedures or directions issued by Vox, Vox may in its sole discretion take whatever actions or measures it deems necessary and appropriate, including but not limited to, suspension of buying priviledges, suspension of earnings, monetary fines or deletion or termination of the dealership.
8.7. The Dealer may be approached from time to time by reporters interested in interviewing it about the Vox products, services or business. While Vox appreciates the interest expressed in the products and business opportunity, on the Vox may grant interviews or authorise advertising of the company or product names. Only authorised officials of Vox are permitted to spead with or write to the press or other media for, or on behalf of, Vox or any of its subsidiaries. If The Dealer should be approached with a request for an interview or statement, advise the reporter to contact Vox directly.

9. CHARGES

9.1. In the event that Vox requires payment for the services provided to The Dealer to be made by the debit order, The Dealer will commit a breach of this agreement if The Dealer:
9.1.1. Cancels such debit order without the written consent of Vox.
9.1.2. Changes his banking details upon which the debit order relies, without giving Vox prior notification of such change and providing Vox with The Dealer’s new banking details.
9.1.3. The Dealer hereby authorises Vox to debit any other bank account held by The Dealer for the costs owed by The Dealer to Vox in terms of it’s agreement.

10. ANNUAL PROCESSING FEE

10.1. Vox agrees to provide computer processing services to dealers for which an annual processing fee is charged. Such services are limited to maintaining discount rates, lineage records and qualification.
10.2. Vox has absolute discretion to refuse any processing fee from The Dealer, without having to provide a reason for such refusal. In the event that Vox does refuse to accept a processing fee when due, The Dealer agreement will be terminated. If a payment has been made it will be refunded, unless applied to an outstanding debt of The Dealer.
10.3. In the event that The Dealer does not submit payment for the annual processing fee by the due date, The Dealer agreement will be terminated and The Dealer’s downline will be rolled up to The Dealer’s immediate sponsor. All rights and sales premiums or bonuses will be forfeited.
10.4. Should The Dealer resign or relinquish their dealership due to nonpayment of the annual processing fee will have to wait 1 year before applying to become a dealer again.
10.5. Responsibility lies with The Dealer to ensure the processing fee is paid on the due date.

11. PRODUCTS AND SERVICES

11.1. All products and services are solely owned by Vox, unless otherwise stated.
11.2. At no point will The Dealer hold stock of any products and/or services. All products and/or services will be distrubted by Vox.
11.3. In the event of cancellation by The Customer, it is the responsibility of Vox to collect The Customer’s products and/or services. The cancellation will not be deemed final until such time as written notice is sent by The Customer and agreed to by Vox.
11.4. The Dealer must explain the directions for use and cautions, if any, specified on product labels when selling the products.

12. OWNERSHIP, RISK AND INSURANCE

12.1. All ownership, risk and insurance in and to all products and/or services sold by Vox to The Dealer or The Customer shall remain that of Vox.

13. TERRITORIES

13.1. Vox does not allocate a territory to any dealer. The Dealer may not in any way imply that they represent any geographical area.

13.2. The Vox products and/or services are only available to citizens residing within South Africa.

14. ADVERTISING AND DOCUMENTATION

14.1. The Dealer shall be entitled, during the term of the dealership created by this agreement and extension thereof, to advertise and hold itself out as an authorised Dealer of the products and/or services. At all times during the term of the dealership created by this agreement and extension thereof, the Dealer shall use the trademarks, trade names and logos provided by Vox in all advertisements and other activities conducted by the Dealer to promote the sale of the products and/or services.
14.2. No collateral or promotional material may be produced by The Dealer (including adverts, business cards, stationery, letterheads, etc.).
14.3. All advertising, promotional material and collateral must be sourced from Vox and must stricly adhere to all procedures outlined in the Advertising Section.
14.4. All material making use of the Vox trademarks, trade names and logos is copyrighted by Vox and, as such, shall not be reproduced, copied or altered without the express agreement of Vox.
14.5. The Dealer shall submit examples of all proposed advertisements and other promotional materials for the products to Vox for inspection and The Dealer shall not use any such advertisements or promotional materials without having received the prior written consent of Vox to do so.
14.6. The Dealer shall not, pursuant to the agreement or otherwise, here or acquire any right, title or interest in or to Vox’s trademarks.
14.7. The Dealer may not delete, add, modify or alter any label, literature, material or packaging of an Vox product, logo, trade name or trademark.
14.8. The Dealer may not display or mention the name of any Vox product, trademark or trade name in any material produced by The Dealer (including video and audio recordings), unless such material has been approved by Vox.
14.9. It is not permitted for The Dealer to advertise Vox’s products and/or services without the express permission of Vox. This includes print and online media channels, as well as the broadcast of video or audio recording of any kind).
14.10. The Dealer may list itself in the telephone directory or yellow pages under the heading “Vox Independent Dealer”. The only information that may follow this is The Dealer’s contact details. Any directory display advertising may only use the Vox logo provided by Vox.
14.11. In addition to Vox’s policies, The Dealer must comply with any and all local and national ordinances, laws or other regulations when promoting Vox products and/or services, as well as the business opportunity. It is the responsibility of The Dealer to determine what these may be and how they apply to The Dealer.
14.12. Written consent must be received from Vox if The Dealer wishes to use full and exact reporoductions of articles or materials contained in official Vox material.
14.13. The Dealer may use Vox-produced literature and promotional material solely for the purpose of conducting business as a Vox Dealer.
14.14. In the event that Vox determines that non-Vox-produced sales aids and materials supplied by The Dealer violates any applicable law, the Agreement, or any other rules and regulations published by Vox from time to time, or impairs the Vox business or damages its reputation, Vox reserves the right to instruct The Dealer to cease producing, supplying or distributing the sales aids and materials. If The Dealer fails to comply, Vox is entitled to sanction The Dealer, including termination of the Agreement and hold The Dealer responsible for any costs, losses, damages or any other liabilities suffered by Vox as a result of the production or distribution of such materials.

15. COMMISSION PAYABLE

15.1. The Dealer, not being an employee of Vox, shall not receive a salary or any of the benefits due to employees from Vox but shall earn only commissions from Vox for the referral of subscribers to Vox as prospective customers of Vox products and/or services.
15.2. Commission is determined by applying the percentage referred to above to the ex VAT value of the first month billing to the subscriber provided the subscriber is billed within a period of 30 days from the date on which the prospect referral form was submitted.
15.3. Vox agrees to pay 100% of the commission entitlement due to The Dealer within 30 days of customer/subscriber statement, on condition that:
15.3.1. No amounts are outstanding and due by the customer/subscriber;
15.3.2. The customer/subscriber agreements are valid and in force;
15.3.3. The Dealer Agreement is valid and in force;
15.3.4. Vox is permitted to claw back commissions in the event of customers/subscribers cancelling within the agreed “cooling off period”;
15.3.5. Commissions to The Dealers shall be due and payable for 6 months after termination of The Dealer Agreement.  Thereafter, no further claims will be made by The Dealer to Vox.
15.3.6. Commissions to The Dealers shall be due and payable for 4 months from the date on which the prospect referral form was submitted.  Failing which the referral shall deemed to be ‘stale’ after which, no further claims will be made by The Dealer to Vox.

16. NON-DISCLOSURE AND CONFIDENTIALITY

16.1. The Dealer agrees to non-disclosure with regard to this agreement and general business. All the terms and conditions contained in this agreement, as well as any variations or amendments, shall be deemed to be fully incorporated into this agreement.

17. RESTRAINT OF TRADE

17.1. The Dealer shall not offer, invite, ecourage or otherwise attempt to induce any other Vox dealers to join other companies or to purchase or sell products or services other than Vox products.
17.2. The Dealer may not distribute literature or other material that promotes any other organisation or individual, whether religious, political, business or social, or that implies any association between Vox and any other organisation. Violation of this rule could lead to termination of the dealership.
17.3. Business activity of any kind in any other country or territory, including but not limited to: selling product, attempting to register products or marketing plans, sponsoring dealers, advertising, conducting meetings or in any way offering Vox products and/or services is stricly prohibited.

18. DURATION AND TERMINATION

18.1. This agreement shall commence on the date when Vox signs this agreement and shall endure for a period of 12 (twelve) months or until terminated by either party, for any reason, subject to these terms and conditions. Failing which, The Dealer agreement will be renewable for a further period of 12 (twelve) months.
18.2. If either party wishes to terminate this agreement, it shall do so by servicing upon the other party a written notice of termination, which shall be effective 30 (thirty) calendar days from receipt of said notice.  If The Dealer terminates the agreement, The Dealer shall receive any commission due as calculated by Vox, for a period of 6 (six) calendar months following the termination date, where after The Dealer shall have no further entitlement to any commission from Vox.  The aforesaid entitlement to commission is subject to The Dealer’s compliance with the terms and conditions of this agreement and in particular with The Dealer compliance with the terms and conditions contained in clause 10 hereof, being the restraint of trade undertakings.
18.3. If Vox terminates the agreement, The Dealer shall receive any commission due on existing contracts subject to The Dealer’s compliance with the terms and conditions hereof and in particular with The Dealer’s compliance with clause 10 hereof, being the restraint of trade undertakings, only for a period of 6 (six) calendar months following the termination date, where after The Dealer shall have no further entitlement to any commission from Vox.  During this 6 (six) month period, The Dealer shall not be entitled to any commission on new or renewed contracts entered into by any subscribers, via another representative.
18.4. If The Dealer is a person and changes name due to marriage, divorce or for any other reason, this agreement shall continue to exist with such person provided that the identity number of The Dealer, whose name has changed, remains the same.  In these circumstances, The Dealer shall provide Dealer shall provide Vox with a copy of an Identity Document reflecting the new name, along with the same identity number recorded in this agreement.
18.5. If The Dealer is a person and not a legal entity, and The Dealer dies, then this agreement shall be deemed to have been terminated by The Dealer on the date of The Dealer’s death and the provisions of clause 7.3 apply.
18.6. Vox rules and regulations in no way supersede the dictates of any court of law as to the disposition of the dealership and/or the rights, benefits or obligations of either party to the dealership.

19. RESIGNATION

19.1. The Dealer may resign from its dealership at any time by submitting a witnessed letter of resignation to Vox. The resignation becomes effective when received, validated and accepted by Vox. The Dealer will be advised in writing when this is complete.
19.2. The Dealer must return the official Dealer Kit to the immediate sponsor.
19.3. No refunds will be allocated to The Dealer.
19.4. The Dealer may only reapply to become a dealer again a minimum of 1 year from the date of resignation.
19.5. The Dealer will remain liable for unpaid debts owed to Vox or for liabilities for violations of the Vox rules of conduct or any other rules and regulations that govern the business practices of dealers.
19.6. No further customer commission will be allocated to The Dealer once the resignation is accepted.
19.7. Commission accruing from The Dealer’s customers cannot be transferred to another dealer or person.

20. LIMITATION OF LIABILITY

20.1. Vox disclaims all liability of whatever nature to The Dealer in connection with Vox’s performance, the product and/or services provided and/or a subscriber’s use of such products and/or services.  In no event will Vox be liable to The Dealer for special, indirect, or consequential damages of any kind, including but not limited to, loss of profits, caused by Vox, or by Vox’s employees, agents or representatives.
20.2. Any liability of Vox for breach of this agreement will not exceed, in the aggregated of damages, costs, fees and expenses capable of being awarded to The Dealer, the total amount paid to such Dealer as commission in the quarter preceding the one in which the breach occurred.

21. BREACH OF MATERIAL TERM

21.1. A breach by The Dealer of any material term of this agreement shall entitle Vox, at its discretion and without limiting Vox’s right to enforce any other remedies available to it, to terminate this agreement, by the service during business hours, of a written notice as been served on The Dealer.  Once such notice has been served on The Dealer, its effect shall be that this agreement shall be terminated on the date of such service on The Dealer and The Dealer shall have no entitlement to any commission of any kind from Vox, from date of such termination notice.  Vox shall notify The Dealer of material breach in writing, and The Dealer shall be given 14 days to remedy the breach.  Only thereafter will termination apply and notice be delivered.
21.2. The breach of any of the following clauses of this agreement shall constitute a material breach of this agreement – clauses 1.3; 1.4 and 1.5
21.3. The Dealer shall pay all legal costs, including attorney/own client costs, tracing agent’s fees and collection charges that Vox may incur in taking any steps (in addition to those described at 10.2 above), pursuant to any breach of these terms and conditions by The Dealer
21.4. In the event of a termination of this agreement as contemplated in this clause 11, Vox shall be entitled to recover possession immediately, and without notice, of all of its property which may have remained in the possession of The Dealer consisting inter alia of Vox’s documentation, stock, products and the like.

22. TERMINATION DUE TO CHANGE IN CIRCUMSTANCES

22.1. Should The Dealer cease to fulfil all its obligations in terms of this agreement due to a change in its circumstances or for any other reason whatsoever, Vox shall be entitled, in addition to all such other remedies available to it in terms of this agreement and at law to take the following step:
22.1.1. Recover possession, immediately and without notice, of all its property remaining in the possession of The Dealer including Vox’s documentation, stock, products, intellectual property and the like; and/or
22.1.2. Stop the accrual and payment of any further sums to The Dealer by way of commission or otherwise, the accrual or payment of which shall be reconsidered by Vox due to the aforesaid change in circumstances;
22.1.3. If deemed necessary by Vox, effect no further payments to The Dealer in respect of any sums of money claimed by The Dealer from Vox by way of commission or otherwise.

23. NON SOLICITATION

23.1. The Dealer undertakes that neither it nor any person in or by which it is directly or indirectly interested will during the currency of, or subsequent to the termination of, The Dealer agreement and whether for reward or not, directly or indirectly:
23.1.1. Encourage or entice or incite or persuade or induce any employee of Vox to terminate his employment with Vox; or
23.1.2. Furnish any information or advice to any employee then employed by Vox or to any prospective employer of such employee or use any other means which are directly or indirectly designed, or in the ordinary course of events calculated, to result in any such employee terminating his employment with Vox and/or becoming employed by or, directly or indirectly, in any way interested in or associated with any other person, or attempt to do so.

24. VOX WEBSITE
24.1. The website (http://www.vox.co.za) is run by Vox.
24.2. Payment may be made via Visa, MasterCard, Diners or  American Express credit cards or by bank transfer into the Vox bank account, the details of which will be provided on request.
24.3. Credit card transactions will be acquired for Vox via PayGate (Pty) Ltd who are the approved payment gateway for Standard Bank of South Africa.  PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.  Users may go to www.paygate.co.za to view their security certificate and security policy. 
24.4. Customer details will be stored by Vox separately from card details which are entered by the client on PayGate’s secure site.  For more detail on PayGate refer to www.paygate.co.za.
24.5. The merchant outlet country, at the time of presenting payment options to the cardholder, is South Africa.  Transaction Currency is South African Rand (ZAR).
24.6. Vox takes responsibility for all aspects relating to the transaction, including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods
24.7. The Vox website is governed by the laws of South Africa.

25. DISCLOSURE OF PERSONAL INFORMATION

25.1. Vox shall take all reasonable steps to protect the personal information of users.
25.2. For the purpose of this clause, “personal information” shall be detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
25.3. The PAIA may be downloaded from: http://www.polity.org.za/html/govdocs/legislation/2000.act2.pdf.
25.4. The Dealer understands that the personal information given in the Dealer Application form may be used by Vox for the purposes of assessing credit worthiness.
25.5. Vox has The Dealer’s consent at all times to contact and request information from any persons, credit bureau or businesses including those mentioned in the Dealer Application form and to obtain any information relevant to The Dealer’s credit assessment, including but not limited to information regarding the amounts purchased from suppliers per month, length of time customer has dealt with each supplier, type of products and/or services purchased and manner and time of payment.
25.6. The Dealer agrees and understands that information given in confidence to Vox by a third party on The Dealer will not be disclosed to The Dealer.
25.7. The Dealer hereby consents to and authorises Vox at all times to furnish credit information concerning The Dealer’s dealing with Vox to a credit bureau and to any third party seeking a trade reference regarding The Dealer in his dealings with Vox.

26. VOX CONTACT DETAILS

26.1. Vox chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature:
26.1.1. Block B, Rutherford Estate, 1 Scott Street, Waverley, South Africa
26.2. The Vox contact details are as follows:
26.2.1. Email: help@voxtelecom.co.za
26.2.2. Phone: 087 805 9111



 
 
 
REGISTRATION POLOCY OF 
www.adslphone.co.za

Should an existing customer wish to upgrade from a customer to a dealer it is the policy of this website www.adslphone.co.za or of dealers using this website that the customer will remain as a customer under the original sponsor and that a separate dealer account will be created for the same customer. Both the customer and dealer account will then remain directly under the original sponsor and all profits that are generated from the original phone sale or monthly usage on it will still accrue to the sponsor.


In the event that a new dealer should order a Vox phone for themselves it is the policy of this website www.adslphone.co.za and or dealers using this website as their own to register the new dealer and his phone separately as a dealer and as a customer. The dealer will then have two registration numbers,.. one for his phone and one for his dealership.  Both of these registrations will fall directly under the original sponsor of the new dealer who sold or marketed the dealership to the new dealer in the first place.  All profits generated on signup or on usage from the new dealers personal Vox phone will therefore accrue to the dealers sponsor. Profits on phones ordered by the new dealers customers will then accrue to the sponsor. 

All information, text, data, pictures illustrations etc on this website is copy right protected including info on the following links http://www.vox.co.za/shop  and our basic Vox dealer intro and Vox ADSL phone intro paragraphs.







                

 
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