1.1. Vox Telecom is South Africa’s leading alternative
Telecommunications Company and has over 10 years experience
in the telecommunications (telco) sector. Vox Telecom sells
voice and data products and services.
1.2. The following rules of conduct and dealer’s policies
have been established for The Dealer’s protection. They
represent the code of ethics by which The Dealer must
operate. We encourage you to read and understand them so
that you are fully aware, not only of your own obligations,
but also for your rights as The Dealer. We believe that
Vox’s products and marketing plan are the best in the
industry. Vox is committed to maintaining intergrity of the
business, it’s sales and marketing plan, and it’s
distribution network of independent dealers. Vox reserves
the right in its absolute discretion to waive wholly or
partially or to pardon or forgive wholly or partially any
breach of any of the rules contained within this agreement.
2.1. Clause headings are for convenience and are not to
be used in its interpretation, unless the context indicates
2.1.1. Any gender includes the other genders.
2.1.2. A natural person includes an artificial person and
2.1.3. The singular indicates the plural and vice
2.2. An expression which denotes the following expressions
bear the meanings assigned to them below and cognate
expressions bear corresponding meanings:
2.2.1. The parties means all of the parties to this
agreement, namely The Dealer and Vox.
2.2.2. Signature date means the date of signing of this
memorandum by the party last signing.
2.2.3. Vox Direct (Pty) Ltd shall be referred to as Vox or
2.2.4. The Dealer refers to the primary reseller of Vox
products and/or services, and can be a company or
2.2.5. A dealership or The Dealership is the
organisation/entity owned by The Dealer.
2.2.6. The Customer refers to the end user of the products
2.2.7. Subscriber refers to customers to which The Company
provides products and/or services as a subscriber.
2.2.8. Products and/or Services means any telecommunications
or information technology products and services such as but
not limited to that pertaining to voice, wireless or fixed
line connectivity, telephony equipment and accessories, or
support and maintenance provided by The Company.
2.2.9. Collateral refers to articles of printed material
such as leaflets, brochures, fliers, fact sheets, cards, or
2.2.10. A trademark or logo is a proprietary name or symbol
that Vox has the exclusive legal right to use. A trademark
also includes the name used for Vox products and/or
2.2.11. A trade name is a business name that Vox has the
exclusive right to use. Company names such as Vox and Vox
are Vox’s legal trade names.
2.2.12. GP refers to Gross Profit.
2.2.13. CV refers to Commisionable Value, which is the total
2.2.14. Rebates are considered to be commission.
2.2.15. MLM refers to Multi-Level Marketing.
2.2.16. Prospect Referral Form means the document issued by
Vox to Dealers for the purpose of recording and
communicating prospective subscriber information to Vox.
2.2.17. Words and expressions defined in any clause will,
for the purposes of that clause, bear the meaning assigned
to such words and expressions in such clause.
2.2.18. Any other terms and/or interpretations are defined
in Dealer Kit.
3. DEALER APPLICATION PROCEDURE
3.1. In order to become a Vox dealer an applicant must be
sponsored by an active, authorised Vox dealer. The applicant
must fully complete and submit the application for
dealership to Vox. This application for dealership is
available in on the Vox website (http://www.vox.co.za/),
as well as from Vox.
3.2. It is the responsibility of the sponsor to make the
official Vox dealer application avaliable and to ensure that
the application is completed fully and accurately, and is
immediately submitted to Vox.
3.3. No application for dealership will be accepted as valid
until the applicant owns a dealer’s kit.
4. APPOINTMENT OF THE DEALER
4.1. Vox appoints The Dealer as a non-exclusive,
independent representative to solicit and refer prospects
for products and/or services, subject to the terms and
conditions set out herein.
4.2. The only cost required of an applicant to become a
dealer is the purchase of an official Vox dealer business
4.3. It is specifically recorded that The Dealer is not an
employee of Vox and acts as Vox’s independent reseller only
on the terms as set out in this agreement. The Dealer
shall not represent to any third party (including a
customer) that it represents Vox in any capacity other than
as set forth in this agreement.
4.4. The Dealer with shall not cede, transfer, assign or
grant to any third party any right, privilege, duty or
obligation of The Dealer, in terms of this agreement without
written consent from Vox.
4.5. Vox has the sole and absolute discretion and right to
accept or reject any order, and/or to enter into and/or
approve, any application for credit and/or contract for the
provision of products and/or services, that are submitted by
The Dealer with to accept or approved any subscriber orders
or contracts for products and/or services, on Vox’s behalf,
or otherwise to bind Vox to any obligations.
4.6. The provision and offering of products and/or services
by Vox to subscribers shall at all times be subject to the
availably of such products and/or services and Vox reserves
the sole right at any time, without any liability, to
discontinue or to restrict the sale or provision of the
Products and/or Services to subscribers in the event that
the facilities for the provision of products and/or services
become unavailable to Vox, for whatever reason. In
such circumstances, The Dealer shall not hold Vox liable for
any commission payable on any products and/or services that
a subscriber has ordered or requested but which Vox is
unable to supply nor shall The Dealer have any claim against
Vox for any losses incurred by The Dealer as a result of
4.7. Vox shall provide services to the subscriber in terms
of requirements analysis, recommendations, proposals,
implementation, support and billing entirely at It’s own
discretion with no recourse from The Dealer in terms of
service levels which may or may not lead to the retention or
loss of the subscriber as a customer of Vox.
4.8. The Dealer will only be verified once both a signed
application form and this agreement are received by Vox.
4.9. The Dealer will be limited to one dealership under one
sponsor. In the event that The Dealer applies for more than
one dealership, the first accepted by Vox is considered the
4.10. Vox will provide all training required to become a
fully functioning dealer.
5. OFFERING THE BUSINESS OPPORTUNITY
5.1. When offering the business opportunity or presenting
the Vox sales and marketing plan, The Dealer must:
5.1.1. Clearly indicate that the principle activity of a
dealer is to sell Vox products and/or services to retail
customers and may not represent or imply that this is
secondary to sponsoring or building the business.
5.1.2. Not imply or represent that a dealer can benefit
solely by the sponsoring of other dealers.
5.1.3. Not imply that a dealer is under any obligation to
sponsor others to become dealers.
5.1.4. Not imply that success may be achieved with little or
5.1.5. Not make any statements that are inaccurate or
5.1.6. Clearly indicate that sales premiums, production
bonuses or other earnings of a Vox dealer may only be
achieved through continuing sales of Vox products and/or
services to retail customsers by The Dealer and its
sponsored dealers, and only after certain qualifications
have been met.
6. SPONSORSHIP RESPONSIBILITES AND CONDITIONS
6.1. A new Vox Dealer must be sponsored by a current Vox
6.2. The sponsoring Vox Dealer must abide by the following
6.2.1. The dealer/sponsor relationship is the foundation of
the Vox sales and marketing plan and, as such, the
principles and rules of the company protect the rights of
the sponsor. Changes of sponsorship are considered to be
detrimental to the integrity of the business and are not
6.2.2. The sponsor will be responsible for training
sponsored dealers. Training of dealers must include product
knowledge, the marketing plan and rules of conduct, company
rules and guidelines for dealers. Support and all material
(including The Dealer Kit) will be sourced from Vox.
6.2.3. The Company is responsible for providing sponsored
dealers with an official Vox Dealer Kit, at the cost of the
6.2.4. No sponsor may request payment from a personally
sponsored dealer for training or training facilities unless
the sponsor wants to participate in such training and states
in advance the cost for such training. If the dealer refuses
to participate in such “paid” training, the sponsor is
obligated to provide the basic training necessary to learn
6.2.5. A sponsor is responsible for ensuring that sponsored
dealers are able to acquire Vox products and/or services
within a reasonable period of time.
6.2.6. A sponsor must maintain and uphold the independent
relationship between it and its dealers.
6.2.7. A sponsor shall keep its dealers informed of
company-sponsored events and, when appropriate, encourage
sponsored dealers to attend Vox-sponsored meeetings and
training, and to participate and support company-sponsored
6.2.8. In order to protect the sponsor, no dealer may
interfere with the relationsip between another dealer and
its sponsor in any way. A dealer may not offer, entice,
encourage, solicit, or otherwise influence or attempt to
persuade another dealer to change sponsor or line of
sponsorship, either directly or indirectly.
6.2.9. Vox has the sole and absolute discretion to rescind
the acceptance of an application for dealership from a
former dealer, at any time in the future, if evidence is
provided that shows the former dealer was not completely
inactive the full 1 year waiting period after resignation or
nonpayment of the annual processing fee, failed to advise
Vox of a prior dealership, or did not otherwise meet the
terms and conditions of the resignation or nonpayment of the
annual processing fee, as set forth in these terms and
conditions. If Vox determines it is necessary to rescind the
an acceptance of a former dealer due to violation of the
rules for protecting the lines of sponsorshipm then Vox has
the sole and absolute discretion to assess whatever
penalites are deemed necessary and appropriate. These
include, but are not limited to, the transfer of all
sponsored dealers in the new dealership to the origianl
sponsor’s organisation, financial penalties, suspension, and
possible termination of the dealer in violation of these
6.2.10. The sponsor is required to ensure proper preparation
of dealer’s documents and send them to Vox immediately.
7. EQUALITY OF OPPORTUNITY
7.1. The Vox network is open to people from all walks of
life, regardless of sex, race, nationality, religious
beliefs or political affiliations. Applicants must be over
the age of 18 years and otherwise legally capable of
entering into a contractual agreement.
8.1. The Dealer must comply with all local and national
laws and reguslation and shall not engage in any business
practice or actiity that could discredit or damage the image
or reputation of Vox.
8.2. All Vox dealers are independent busines persons and The
Dealer shall not represent or imply that it has any
employment relationship with Vox or with any of its
affiliated companies. The Dealer may not use the words
“employee”, “agent” or “company representative” verbally or
any other stationery, business cards or other printed
8.3. The Dealer may not knowingly submit false or misleading
information to Vox. Violation of this rule may lead to
rejection of The Dealer’s application or termination of the
8.4. Without prejudice to the other right of Vox under these
rules of conduct and other rules and regulations of the
company, The Dealer shall indemnify Vox from and against all
actions, claims, demands, prosecutions, fines, penalties and
the costs thereof (including Vox’s legal costs), which might
be made or brought against Vox in respect of, or arising
directly or indirectly out of, any breach of any laws or
regulations applying to the operation of its dealership. Vox
shall have no liability to The Dealer in respect of any
cost, loss, damage or expense suffered by The Dealer
directly or indirectly as a result of any act, omission,
representation or statement of The Dealer.
8.5. The Dealer must comply with all Vox rules of conduct
and any amendments or additions together with any
procedures, recommendations, guidleines or instructions from
time to time.
8.6. In the event of a violation of the Vox rules of
conduct, procedures or directions issued by Vox, Vox may in
its sole discretion take whatever actions or measures it
deems necessary and appropriate, including but not limited
to, suspension of buying priviledges, suspension of
earnings, monetary fines or deletion or termination of the
8.7. The Dealer may be approached from time to time by
reporters interested in interviewing it about the Vox
products, services or business. While Vox appreciates the
interest expressed in the products and business opportunity,
on the Vox may grant interviews or authorise advertising of
the company or product names. Only authorised officials of
Vox are permitted to spead with or write to the press or
other media for, or on behalf of, Vox or any of its
subsidiaries. If The Dealer should be approached with a
request for an interview or statement, advise the reporter
to contact Vox directly.
9.1. In the event that Vox requires payment for the
services provided to The Dealer to be made by the debit
order, The Dealer will commit a breach of this agreement if
9.1.1. Cancels such debit order without the written consent
9.1.2. Changes his banking details upon which the debit
order relies, without giving Vox prior notification of such
change and providing Vox with The Dealer’s new banking
9.1.3. The Dealer hereby authorises Vox to debit any other
bank account held by The Dealer for the costs owed by The
Dealer to Vox in terms of it’s agreement.
10. ANNUAL PROCESSING FEE
10.1. Vox agrees to provide computer processing services
to dealers for which an annual processing fee is charged.
Such services are limited to maintaining discount rates,
lineage records and qualification.
10.2. Vox has absolute discretion to refuse any processing
fee from The Dealer, without having to provide a reason for
such refusal. In the event that Vox does refuse to accept a
processing fee when due, The Dealer agreement will be
terminated. If a payment has been made it will be refunded,
unless applied to an outstanding debt of The Dealer.
10.3. In the event that The Dealer does not submit payment
for the annual processing fee by the due date, The Dealer
agreement will be terminated and The Dealer’s downline will
be rolled up to The Dealer’s immediate sponsor. All rights
and sales premiums or bonuses will be forfeited.
10.4. Should The Dealer resign or relinquish their
dealership due to nonpayment of the annual processing fee
will have to wait 1 year before applying to become a dealer
10.5. Responsibility lies with The Dealer to ensure the
processing fee is paid on the due date.
11. PRODUCTS AND SERVICES
11.1. All products and services are solely owned by Vox,
unless otherwise stated.
11.2. At no point will The Dealer hold stock of any products
and/or services. All products and/or services will be
distrubted by Vox.
11.3. In the event of cancellation by The Customer, it is
the responsibility of Vox to collect The Customer’s products
and/or services. The cancellation will not be deemed final
until such time as written notice is sent by The Customer
and agreed to by Vox.
11.4. The Dealer must explain the directions for use and
cautions, if any, specified on product labels when selling
12. OWNERSHIP, RISK AND INSURANCE
12.1. All ownership, risk and insurance in and to all
products and/or services sold by Vox to The Dealer or The
Customer shall remain that of Vox.
13.1. Vox does not allocate a territory to any dealer.
The Dealer may not in any way imply that they represent any
13.2. The Vox products and/or services are only available
to citizens residing within South Africa.
14. ADVERTISING AND DOCUMENTATION
14.1. The Dealer shall be entitled, during the term of
the dealership created by this agreement and extension
thereof, to advertise and hold itself out as an authorised
Dealer of the products and/or services. At all times during
the term of the dealership created by this agreement and
extension thereof, the Dealer shall use the trademarks,
trade names and logos provided by Vox in all advertisements
and other activities conducted by the Dealer to promote the
sale of the products and/or services.
14.2. No collateral or promotional material may be produced
by The Dealer (including adverts, business cards,
stationery, letterheads, etc.).
14.3. All advertising, promotional material and collateral
must be sourced from Vox and must stricly adhere to all
procedures outlined in the Advertising Section.
14.4. All material making use of the Vox trademarks, trade
names and logos is copyrighted by Vox and, as such, shall
not be reproduced, copied or altered without the express
agreement of Vox.
14.5. The Dealer shall submit examples of all proposed
advertisements and other promotional materials for the
products to Vox for inspection and The Dealer shall not use
any such advertisements or promotional materials without
having received the prior written consent of Vox to do so.
14.6. The Dealer shall not, pursuant to the agreement or
otherwise, here or acquire any right, title or interest in
or to Vox’s trademarks.
14.7. The Dealer may not delete, add, modify or alter any
label, literature, material or packaging of an Vox product,
logo, trade name or trademark.
14.8. The Dealer may not display or mention the name of any
Vox product, trademark or trade name in any material
produced by The Dealer (including video and audio
recordings), unless such material has been approved by Vox.
14.9. It is not permitted for The Dealer to advertise Vox’s
products and/or services without the express permission of
Vox. This includes print and online media channels, as well
as the broadcast of video or audio recording of any kind).
14.10. The Dealer may list itself in the telephone directory
or yellow pages under the heading “Vox Independent Dealer”.
The only information that may follow this is The Dealer’s
contact details. Any directory display advertising may only
use the Vox logo provided by Vox.
14.11. In addition to Vox’s policies, The Dealer must comply
with any and all local and national ordinances, laws or
other regulations when promoting Vox products and/or
services, as well as the business opportunity. It is the
responsibility of The Dealer to determine what these may be
and how they apply to The Dealer.
14.12. Written consent must be received from Vox if The
Dealer wishes to use full and exact reporoductions of
articles or materials contained in official Vox material.
14.13. The Dealer may use Vox-produced literature and
promotional material solely for the purpose of conducting
business as a Vox Dealer.
14.14. In the event that Vox determines that
non-Vox-produced sales aids and materials supplied by The
Dealer violates any applicable law, the Agreement, or any
other rules and regulations published by Vox from time to
time, or impairs the Vox business or damages its reputation,
Vox reserves the right to instruct The Dealer to cease
producing, supplying or distributing the sales aids and
materials. If The Dealer fails to comply, Vox is entitled to
sanction The Dealer, including termination of the Agreement
and hold The Dealer responsible for any costs, losses,
damages or any other liabilities suffered by Vox as a result
of the production or distribution of such materials.
15. COMMISSION PAYABLE
15.1. The Dealer, not being an employee of Vox, shall not
receive a salary or any of the benefits due to employees
from Vox but shall earn only commissions from Vox for the
referral of subscribers to Vox as prospective customers of
Vox products and/or services.
15.2. Commission is determined by applying the percentage
referred to above to the ex VAT value of the first month
billing to the subscriber provided the subscriber is billed
within a period of 30 days from the date on which the
prospect referral form was submitted.
15.3. Vox agrees to pay 100% of the commission entitlement
due to The Dealer within 30 days of customer/subscriber
statement, on condition that:
15.3.1. No amounts are outstanding and due by the
15.3.2. The customer/subscriber agreements are valid and in
15.3.3. The Dealer Agreement is valid and in force;
15.3.4. Vox is permitted to claw back commissions in the
event of customers/subscribers cancelling within the agreed
“cooling off period”;
15.3.5. Commissions to The Dealers shall be due and payable
for 6 months after termination of The Dealer Agreement.
Thereafter, no further claims will be made by The Dealer to
15.3.6. Commissions to The Dealers shall be due and payable
for 4 months from the date on which the prospect referral
form was submitted. Failing which the referral shall
deemed to be ‘stale’ after which, no further claims will be
made by The Dealer to Vox.
16. NON-DISCLOSURE AND CONFIDENTIALITY
16.1. The Dealer agrees to non-disclosure with regard to
this agreement and general business. All the terms and
conditions contained in this agreement, as well as any
variations or amendments, shall be deemed to be fully
incorporated into this agreement.
17. RESTRAINT OF TRADE
17.1. The Dealer shall not offer, invite, ecourage or
otherwise attempt to induce any other Vox dealers to join
other companies or to purchase or sell products or services
other than Vox products.
17.2. The Dealer may not distribute literature or other
material that promotes any other organisation or individual,
whether religious, political, business or social, or that
implies any association between Vox and any other
organisation. Violation of this rule could lead to
termination of the dealership.
17.3. Business activity of any kind in any other country or
territory, including but not limited to: selling product,
attempting to register products or marketing plans,
sponsoring dealers, advertising, conducting meetings or in
any way offering Vox products and/or services is stricly
18. DURATION AND TERMINATION
18.1. This agreement shall commence on the date when Vox
signs this agreement and shall endure for a period of 12
(twelve) months or until terminated by either party, for any
reason, subject to these terms and conditions. Failing
which, The Dealer agreement will be renewable for a further
period of 12 (twelve) months.
18.2. If either party wishes to terminate this agreement, it
shall do so by servicing upon the other party a written
notice of termination, which shall be effective 30 (thirty)
calendar days from receipt of said notice. If The
Dealer terminates the agreement, The Dealer shall receive
any commission due as calculated by Vox, for a period of 6
(six) calendar months following the termination date, where
after The Dealer shall have no further entitlement to any
commission from Vox. The aforesaid entitlement to
commission is subject to The Dealer’s compliance with the
terms and conditions of this agreement and in particular
with The Dealer compliance with the terms and conditions
contained in clause 10 hereof, being the restraint of trade
18.3. If Vox terminates the agreement, The Dealer shall
receive any commission due on existing contracts subject to
The Dealer’s compliance with the terms and conditions hereof
and in particular with The Dealer’s compliance with clause
10 hereof, being the restraint of trade undertakings, only
for a period of 6 (six) calendar months following the
termination date, where after The Dealer shall have no
further entitlement to any commission from Vox. During
this 6 (six) month period, The Dealer shall not be entitled
to any commission on new or renewed contracts entered into
by any subscribers, via another representative.
18.4. If The Dealer is a person and changes name due to
marriage, divorce or for any other reason, this agreement
shall continue to exist with such person provided that the
identity number of The Dealer, whose name has changed,
remains the same. In these circumstances, The Dealer
shall provide Dealer shall provide Vox with a copy of an
Identity Document reflecting the new name, along with the
same identity number recorded in this agreement.
18.5. If The Dealer is a person and not a legal entity, and
The Dealer dies, then this agreement shall be deemed to have
been terminated by The Dealer on the date of The Dealer’s
death and the provisions of clause 7.3 apply.
18.6. Vox rules and regulations in no way supersede the
dictates of any court of law as to the disposition of the
dealership and/or the rights, benefits or obligations of
either party to the dealership.
19.1. The Dealer may resign from its dealership at any
time by submitting a witnessed letter of resignation to Vox.
The resignation becomes effective when received, validated
and accepted by Vox. The Dealer will be advised in writing
when this is complete.
19.2. The Dealer must return the official Dealer Kit to the
19.3. No refunds will be allocated to The Dealer.
19.4. The Dealer may only reapply to become a dealer again a
minimum of 1 year from the date of resignation.
19.5. The Dealer will remain liable for unpaid debts owed to
Vox or for liabilities for violations of the Vox rules of
conduct or any other rules and regulations that govern the
business practices of dealers.
19.6. No further customer commission will be allocated to
The Dealer once the resignation is accepted.
19.7. Commission accruing from The Dealer’s customers cannot
be transferred to another dealer or person.
20. LIMITATION OF LIABILITY
20.1. Vox disclaims all liability of whatever nature to
The Dealer in connection with Vox’s performance, the product
and/or services provided and/or a subscriber’s use of such
products and/or services. In no event will Vox be
liable to The Dealer for special, indirect, or consequential
damages of any kind, including but not limited to, loss of
profits, caused by Vox, or by Vox’s employees, agents or
20.2. Any liability of Vox for breach of this agreement will
not exceed, in the aggregated of damages, costs, fees and
expenses capable of being awarded to The Dealer, the total
amount paid to such Dealer as commission in the quarter
preceding the one in which the breach occurred.
21. BREACH OF MATERIAL TERM
21.1. A breach by The Dealer of any material term of this
agreement shall entitle Vox, at its discretion and without
limiting Vox’s right to enforce any other remedies available
to it, to terminate this agreement, by the service during
business hours, of a written notice as been served on The
Dealer. Once such notice has been served on The
Dealer, its effect shall be that this agreement shall be
terminated on the date of such service on The Dealer and The
Dealer shall have no entitlement to any commission of any
kind from Vox, from date of such termination notice.
Vox shall notify The Dealer of material breach in writing,
and The Dealer shall be given 14 days to remedy the breach.
Only thereafter will termination apply and notice be
21.2. The breach of any of the following clauses of this
agreement shall constitute a material breach of this
agreement – clauses 1.3; 1.4 and 1.5
21.3. The Dealer shall pay all legal costs, including
attorney/own client costs, tracing agent’s fees and
collection charges that Vox may incur in taking any steps
(in addition to those described at 10.2 above), pursuant to
any breach of these terms and conditions by The Dealer
21.4. In the event of a termination of this agreement as
contemplated in this clause 11, Vox shall be entitled to
recover possession immediately, and without notice, of all
of its property which may have remained in the possession of
The Dealer consisting inter alia of Vox’s documentation,
stock, products and the like.
22. TERMINATION DUE TO CHANGE IN CIRCUMSTANCES
22.1. Should The Dealer cease to fulfil all its
obligations in terms of this agreement due to a change in
its circumstances or for any other reason whatsoever, Vox
shall be entitled, in addition to all such other remedies
available to it in terms of this agreement and at law to
take the following step:
22.1.1. Recover possession, immediately and without notice,
of all its property remaining in the possession of The
Dealer including Vox’s documentation, stock, products,
intellectual property and the like; and/or
22.1.2. Stop the accrual and payment of any further sums to
The Dealer by way of commission or otherwise, the accrual or
payment of which shall be reconsidered by Vox due to the
aforesaid change in circumstances;
22.1.3. If deemed necessary by Vox, effect no further
payments to The Dealer in respect of any sums of money
claimed by The Dealer from Vox by way of commission or
23. NON SOLICITATION
23.1. The Dealer undertakes that neither it nor any
person in or by which it is directly or indirectly
interested will during the currency of, or subsequent to the
termination of, The Dealer agreement and whether for reward
or not, directly or indirectly:
23.1.1. Encourage or entice or incite or persuade or induce
any employee of Vox to terminate his employment with Vox; or
23.1.2. Furnish any information or advice to any employee
then employed by Vox or to any prospective employer of such
employee or use any other means which are directly or
indirectly designed, or in the ordinary course of events
calculated, to result in any such employee terminating his
employment with Vox and/or becoming employed by or, directly
or indirectly, in any way interested in or associated with
any other person, or attempt to do so.
24. VOX WEBSITE
24.1. The website (http://www.vox.co.za)
is run by Vox.
24.2. Payment may be made via Visa, MasterCard, Diners or
American Express credit cards or by bank transfer into the
Vox bank account, the details of which will be provided on
24.3. Credit card transactions will be acquired for Vox via
PayGate (Pty) Ltd who are the approved payment gateway for
Standard Bank of South Africa. PayGate uses the strictest
form of encryption, namely Secure Socket Layer 3 (SSL3) and
no credit card details are stored on the website. Users may
go to www.paygate.co.za
to view their security certificate and security policy.
24.4. Customer details will be stored by Vox separately from
card details which are entered by the client on PayGate’s
secure site. For more detail on PayGate refer to
24.5. The merchant outlet country, at the time of presenting
payment options to the cardholder, is South Africa.
Transaction Currency is South African Rand (ZAR).
24.6. Vox takes responsibility for all aspects relating to
the transaction, including sale of goods and services sold
on this website, customer service and support, dispute
resolution and delivery of goods
24.7. The Vox website is governed by the laws of South
25. DISCLOSURE OF PERSONAL INFORMATION
25.1. Vox shall take all reasonable steps to protect the
personal information of users.
25.2. For the purpose of this clause, “personal information”
shall be detailed in the Promotion of Access to Information
Act 2 of 2000 (PAIA).
25.3. The PAIA may be downloaded from:
25.4. The Dealer understands that the personal information
given in the Dealer Application form may be used by Vox for
the purposes of assessing credit worthiness.
25.5. Vox has The Dealer’s consent at all times to contact
and request information from any persons, credit bureau or
businesses including those mentioned in the Dealer
Application form and to obtain any information relevant to
The Dealer’s credit assessment, including but not limited to
information regarding the amounts purchased from suppliers
per month, length of time customer has dealt with each
supplier, type of products and/or services purchased and
manner and time of payment.
25.6. The Dealer agrees and understands that information
given in confidence to Vox by a third party on The Dealer
will not be disclosed to The Dealer.
25.7. The Dealer hereby consents to and authorises Vox at
all times to furnish credit information concerning The
Dealer’s dealing with Vox to a credit bureau and to any
third party seeking a trade reference regarding The Dealer
in his dealings with Vox.
26. VOX CONTACT DETAILS
26.1. Vox chooses as its domicilium citandi et executandi
for all purposes under this agreement, whether in respect of
court process, notice, or other documents or communication
of whatsoever nature:
26.1.1. Block B, Rutherford Estate, 1 Scott Street,
Waverley, South Africa
26.2. The Vox contact details are as follows:
26.2.1. Email: firstname.lastname@example.org
26.2.2. Phone: 087 805 9111